Shipping Policy

Free delivery is quoted for UK mainland addresses only - certain areas of the Highlands and Northern Scotland may attract a surcharge. For delivery outside the UK mainland, please contact us for a quote. We will give you an estimated date of dispatch for your order. If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times. 

Any shortages or damage to your delivery must be advised to us upon receipt.

We reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible to resolve this matter.
We make every effort to deliver goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors i.e. breakdowns, weather conditions etc. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales. In the UK we will use either DPD or APC, Royal Mail or Parcelforce for international orders DPD will be the primary courier.

A signature will be required by an adult aged 18 or over on delivery.
If you are not in, the carrier will normally attempt to leave with a neighbour. The carrier will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery. After 2 failed delivery attempts, your items will be returned to our warehouse. This will incur a redelivery charge to you.

Contact

Should you have any questions about our policies, or if you would like to exercise any of the rights available to you, please contact us on any of the below:

Telephone: (+44) 07523312347
Email: info@bigdogpaints.com
Post: Big Dog Paints Ltd, Ratio Park, Unit A3, Kidderminster, United Kingdom, DY11 7FB
Registered in UK: 19499044
Company Number:13684674