Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@bigdogpaints.com. Please note that returns will need to be sent to the following address: Unit A3, Finepoint Way, Kidderminster, United Kingdom, DY11 7FF.

When your return is accepted; we’ll send you a return shipping label with instructions on how and where to send your package. Items sent back to us without first requesting a return cannot be accepted.

Damage & Issues

Upon receiving your order, kindly examine the items and promptly reach out to us in the event of defects, damage, or if you happen to receive an incorrect item. This will enable us to assess the issue and take appropriate measures to rectify it.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We also don’t accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

To speed up the process of obtaining the desired item, please initiate the return of the current item. Once the return is approved, proceed to make a separate purchase for the new item.

EU 14 Day Cooling Off Period

Notwithstanding the above, if the products are being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and confirm if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@bigdogpaints.com.

Contact

Should you have any questions about our policies, or if you would like to exercise any of the rights available to you, please contact us on any of the below:

Telephone: (+44) 07523312347
Email: info@bigdogpaints.com
Post: Big Dog Paints Ltd, Ratio Park, Unit A3, Kidderminster, United Kingdom, DY11 7FB
Registered in UK: 19499044
Company Number:13684674